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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
Operational Procedures (23%):
- Explain environmental effects and relevant controls;
- In a given scenario, use the appropriate communication methods and professionalism;
- Define the fundamentals of scripting;
- In a given scenario, implement fundamental change management in best practices;
- Explain basic safety procedures;
- Compare and contrast best practices connected to different types of documentation;
- In a given scenario, implement fundamental disaster prevention and recovery techniques;
- Explain the processes involved in addressing prohibited activity/content, policy concepts, licensing, and privacy;
- In a given scenario, use remote access technologies.
These are the topics required to be studied in preparation for the CompTIA 220-1002 exam. The candidates must understand these concepts to enhance their performance in the certification test. When it comes to preparation resources, CompTIA offers various training tools, such as virtual labs, instructor-led training courses, video tutorials, and study guides.
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CompTIA 220-1002: Career Opportunities
CompTIA A+ is undoubtedly one of the leading certifications in the IT industry. With this certificate, you can position your career for speedy growth. Additionally, you can build on your expertise and earn more advanced certifications to significantly improve your professional potential. The A+ certificate is recognized by the organizations across the world, including Nissan, HP, Intel, Dell, RICOH, and BlueCross BlueShield, among others. After getting certified, the professionals can take up different job roles. Some of these include a Service Desk Analyst, a Help Desk Technician, a Technical Support Specialist, a Data Support Technician, a Desktop Support Administrator, an End-User Computing Technician, a Field Service Technician, a System Support Specialist, and an Associate Network Engineer. The salary for these specialists is also very attractive with an average annual remuneration of $87,000. It is essential to mention that a job role, years of experience, and the type of organization will determine the actual salary of an individual.
CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 28% | - Windows troubleshooting
|
| Security | 22% | - Security practices
|
| Operational Procedures | 22% | - Safety and environmental procedures
|
| Operating Systems | 28% | - Windows operating system configuration and management
|






