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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and Services | - Call routing and call handling features - Voicemail and messaging services |
| Topic 2: System Configuration and Administration | - User and extension management - Basic system setup and provisioning |
| Topic 3: SME Communications Solutions Overview | - Deployment models for small and medium enterprises - Avaya SME product architecture and components |
| Topic 4: Integration and Networking | - SIP trunking and PSTN integration - IP networking fundamentals for SME solutions |
| Topic 5: Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) Embedded Voicemail is not running properly.
B) All cards may not be seated correctly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) You need to buy additional licenses
2. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) net time
B) time server
C) get time
D) time
3. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A) Preferred Edition - Messaging
B) IP500 Voice Networking Channels
C) IP500 IP Office Multi-Site Network (MSN)
D) Advanced Small Community Networking (SCAN)
4. Which outcome can be prevented with a correctly designed multi-site SCN solution?
A) Tromboned calls
B) Oversubscribed voice Mail storage
C) Compromised ACD routes
D) Oversubscribed VMPro ports
5. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A) if older IP Office applications are to be supported
B) if all licenses will need to be renewed
C) if telephones need to be upgraded thereby increasing downtime
D) if hardware is compatible with the new version of IP Office
E) if telephones and system features have changed between loads
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,C,D,E |






