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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which statement is true?

A. More than 60% of customers rated the service provided by HP as excellent.
B. HP earned several recognitions for quality of support experience and excellence in operations.
C. HP provides the exact same service experience in more than 80 countries worldwide.
D. No manufacturer can support HP devices better than HP.

Question 2

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
B. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
C. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

Question 3

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. Services360 Pro
B. Aftermarket Channel Facilitation Program
C. HP Channel Services Network
D. HP Contractual Services

Question 4

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A. HP Defective Media Retention
B. HP Maintenance Kit replacement
C. HP Post Warranty Care Pack
D. HP Contractual Services
E. HP Refresh Services

Question 5

What is an example of the value that HP PPS Services offer to your customers?

A. Customers have security for lost laptops and desktops due to a mobile workforce.
B. Customers can save up to 44% of the cost of an out-of-warranty repair.
C. A customer's IT staff can be trained by HP to quickly repair printer faults.
D. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

Solutions: