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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche ZWEI Aussagen über die Kultur einer Organisation sind RICHTIG? (Wählen Sie zwei aus.)
1. Es basiert auf gemeinsamen Werten und der Art und Weise, wie es seine Arbeit verrichtet
2. Es wird durch die Art der Technologie bestimmt, die zur Unterstützung von Diensten verwendet wird
3. Es sollte auf der Kultur potenzieller Lieferanten basieren
4. Es sollte auf den Zielen der Organisation basieren

A) 1 und 2
B) 2 und 3
C) 1 und 4
D) 3 und 4

2. Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A) Praktiken
B) Service-Wertschöpfungskette
C) Leitprinzipien
D) Governance

3. Welche Aussage zu den „vier Ps“ des Servicedesigns ist RICHTIG?

A) „Menschen“ bezieht sich auf Technologie und Werkzeuge
B) Produkte bezieht sich auf Hersteller und Metriken
C) Partner bezieht sich auf Lieferanten und Verkäufer
D) Prozesse beziehen sich auf Fähigkeiten und Schulungen

4. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?

A) Zusammenarbeiten und fördern
B) Ganzheitlich denken und arbeiten
C) Optimieren und automatisieren
D) Fokus auf Wert

5. Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?

A) Problemmanagement
B) Aktivierung ändern
C) Service-Level-Management
D) Serviceanforderungsverwaltung

Solutions: