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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a key success metric for 'Transition' activity?

A) Speed of normal service restoration
B) Number and impact of deployment errors
C) Service performance against the agreed SLA targets
D) Quality of the resources and services outsourced from suppliers

2. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Integration
B) Continuous Delivery
C) DevOps
D) Continuous Deployment

3. Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A) Information and technology
B) Value streams and processes
C) Partners and suppliers
D) Organizations and people

4. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Known error
B) Problem
C) Event
D) Change

5. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Monitoring and event management
C) Continual improvement
D) Service level management

Solutions: