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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. 緊急の変更に備えて何が必要ですか?
A) ポリシーと手順
B) 容量計画
C) 管理された受け入れテスト環境
D) サービス継続計画
2. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?
A) 重要業績評価指標 (KPI)
B) バランス スコアカード (BCS)
C) サービス向上プログラム (SIP)
D) 重要成功要因 (CSF)
3. IT サービス管理の導入を成功させるには何が必要ですか?
A) プロセス構造の開発を担当する専門部門の任命
B) 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント
C) 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
D) 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同
4. 組織の成熟度の評価には何を使用しますか?
A) CMMI@
B) CobIT
C) ITIL@
D) MOF
5. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
A) インシデント管理
B) 情報セキュリティ管理
C) リリース管理
D) キャパシティ管理
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |






