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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Ready Now Solutions
B) Proof of Concept
C) Contact Center Bundles
D) Virtual Private Clouds

2. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
B) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
C) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
D) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

3. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol TX Module (MTM)
B) Multiprotocol Transmitter Module (MTM)
C) Multiprotocol Ethernet (ME)
D) Multiprotocol Label Switching (MPLS) SD-WAN

4. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 2 = DSPs
B) Number of agents X 4 = DSPs
C) Number of agents X 5 = DSPs
D) Number of agents X 3 = DSPs

5. A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A) Avaya Aura® Media Server
B) Avaya Session Border Controller
C) Avaya Aura® Session Manager
D) Avaya Oceana®

Solutions: