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Avaya Oceana® Solution Support Sample Questions:

1. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkRequestID=CustomerID=UClD=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

2. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Email Manager
B) ORC
C) Omni channel Database
D) Agent Controller

3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup UCA Store Service.
B) Backup Avaya Control Manager DB.
C) Backup Omni channel Cache DB.
D) Backup Cluster# 1 Snap-in's SVAR files.
E) Backup Avaya Aura Session Manager.

4. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a resource request to WA and invites the agent to a chat room.
C) ED sends a resource request to CS with chat attributes for a suitable agent.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED sends a "create new contact" request to OCP snap-in.

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) PfPex14xShrmrqt2A8E7eIw
D) Eke6 qw3S2K-NyAKSJny6A

Solutions: