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Apple Desktop Service Certification Sample Questions:

1. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser is configured to only access Web pages when reloaded.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The iMac needs to warm up before it can access the Web page.
D) The iMac's dial-up modem is configured for extra error correction resulting in the delay.

2. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Drain and refill the liquid cooling system.
C) Use a patch kit to re-seal the leak.
D) Unplug the computer immediately.

3. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Try quick fixes
B) Run diagnostics
C) Verify repair
D) Verify problem
E) Clean plastics

4. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) No
B) Yes

5. Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A) No
B) Yes

Solutions: