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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:
What does Clean Core mean in relation to SAP Customer Experience?
- A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
- B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
- C. It is a strategy to retain an existing installed base of solutions.
- D. It is a strategy to keep existing solutions in the target system environment by prioritizing.
Correct Answer: A 🗳️
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.
- A. It provides permanent awareness of customer expectations.
- B. It enables organizations to deliver personalized customer engagement data.
- C. It provides seamless connectivity to teams with the correct information at the right time.
- D. It enables processing of accounting data.
- E. It provides permanent transparent and personalized data related to maintenance plants.
Correct Answer: A,B,C 🗳️
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.
- A. Improved customer satisfaction and retention
- B. Innovate and stay ahead
- C. Optimize buying lifecycle
- D. Increased profitability
- E. Lower customer acquisition costs
Correct Answer: C,D,E 🗳️
Which application would you recommend to manage the customer consent and preference lifecycle?
- A. SAP Sales Cloud Version 2
- B. SAP Customer Data
- C. SAP Emarsys
- D. SAP Commerce Cloud
Correct Answer: B 🗳️
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