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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) High-quality audio codecs.
B) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
C) Video call functionality.
D) Silent monitoring.

2. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To balance the audio levels of calls.
B) To load the software onto agent computers.
C) To manage the workload of individual agents.
D) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.

3. What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A) Synchronous channels are faster than asynchronous channels.
B) There is no significant difference.
C) Asynchronous channels are only for internal use.
D) Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.

4. What is the purpose of a "dial plan" in a VoIP system within AICC?

A) To plan the installation of phone lines.
B) To schedule outbound call campaigns.
C) To define the rules for how phone numbers are dialed and routed.
D) To design the IVR menu structure.

5. What is the primary purpose of a "network diagram" in an AICC proposal or design document?

A) To describe the IVR menu flow.
B) To show the organizational structure of the contact center.
C) To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
D) To list the phone numbers for the contact center.

Solutions: