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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Based on scenario 3, what would help Socket Inc. address similar information security incidents in the future?

A) Using cryptographic keys to protect the database from unauthorized access
B) Using the MongoDB database with the default settings
C) Using the access control system to ensure that only authorized personnel is granted access

2. An organization has justified the exclusion of control 5.18 Access rights of ISO/IEC 27001 in the Statement of Applicability (SoA) as follows: "An access control reader is already installed at the main entrance of the building." Which statement is correct'

A) The justification is not acceptable because it does not indicate that it has been selected based on the risk assessment results
B) The justification is not acceptable, because it does not reflect the purpose of control 5.18
C) The justification for the exclusion of a control is not required to be included in the SoA

3. The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?

A) An extrinsic vulnerability, since it is fin external factor that impacts the asset
B) An intrinsic vulnerability, since it is a characteristic of the asset
C) A type of threat, since it may result in an unwanted incident

4. What action should UX Software take to mitigate residual risks? Refer to scenario 4.

A) UX Software should immediately implement new controls to treat all residual risks
B) UX Software should evaluate, calculate, and document the value of risk reduction following risk treatment
C) UX Software should accept the residual risks only above the acceptance level

5. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, Beauty should have implemented (1)_____________________________ to detect (2)
_________________________.

A) (1) An intrusion detection system, (2) intrusions on networks
B) (1) Network intrusions, (2) technical vulnerabilities
C) (1) An access control software, (2) patches

Solutions: