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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It is time consuming.
B) It is more risky.
C) It negatively affects hiring and firing.
D) It negatively affects subcontracting.

2. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A) Lean systems
B) ISO 9001 standards
C) Customer relationship management (CRM)
D) Enterprise resource planning (ERP)

3. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Service organizations must maintain work-in-progress types of inventory.
B) Service organizations are concerned with managing idle time due to material and component shortages.
C) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
D) Manufacturing organizations must maintain tangible inventory.

4. What is a bottleneck in a flowchart?

A) Multiple storage areas
B) Two stages operating independently
C) The point where production is evened out
D) The longest task in the process

5. What is the measure of how much supply chain is owned or operated by the manufacturer?

A) Outsource integration
B) Insource integration
C) Horizontal integration
D) Vertical integration

Solutions: