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Nokia SDM Certification - PS NSOP Sample Questions:

1. Why is the Project Governance important for operations management?

A) Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.
B) Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.
C) Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.
D) Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.

2. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
B) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
C) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
D) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

3. Which of the statements BEST describes standards?

A) Standards allow operators to work together and without them network operations would not know what performance measures to take.
B) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
C) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.

4. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) The action point list serves as evidence for objective achievements.
B) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
C) It serves as the basis for contingency reserve revision.
D) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

5. Which statement describes BEST the purpose of a Transformation management plan?

A) The transformation plan identifies the transformation manager and describes the scope of work.
B) Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
C) The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
D) Transformation plan documents handover procedures from transition to operations.

Solutions: