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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship.
Why is executive sponsor involvement so important for success?

A) Executive sponsors are champions of the project.
B) Executive sponsors support the system after launch.
C) Executive sponsors ensure there Is a workable solution.

2. Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A) Configure separate stages and sales processes for each Product Family.
B) Configure a new Forecast Type on Opportunity Product grouped by Product Family.
C) Configure a new Forecast Type on Opportunity grouped by Product Family.
D) consultant is assessing how CK can divide its forecasts by footwear line.
Which solution should the consultant recommend to improve CK's forecasts?

3. It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?

A) Configure a qualification screen flow to help sales reps quickly determine which leads are most important.
B) Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.
C) Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.

4. Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?

A) Territory user assignments are migrated to the new model.
B) Only one territory model can be active at any given time.
C) Access to a territory model is controlled through profiles or permission sets.

5. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?

A) Create a custom report based on Lightning Usage By Browser Metrics.
B) Create a custom report based on Lightning Exit By Page Metrics.
C) Install the Salesforce Adoption Dashboards package from AppExchange.

Solutions: