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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?

A) VPN access and the System Status tool
B) VPN access to the corporate network and an IP Office System Monitor
C) The Avaya Secure Access Link (SAL)
D) VPN access to the corporate network and a web browser

2. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 250
B) 350
C) 150
D) 450

3. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that information but it is available with a call center application.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office does not track that Information but It is available using a third-party call accounting application.
D) IP Office tracks that information and It Is provided In a CSV format.

4. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

A) IP Office Web Client
B) Avaya IX Workplace Client
C) Avaya Equinox Attendant
D) Vantage Connect Client

5. Refer to the Scenario: H&H Tick.

Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

A) A high availability deployment on two Portwell Cad servers
B) A virtualized high availability Hyper-V deployment
C) A high availability deployment on two Dell servers
D) A high availability deployment on three Dell servers

Solutions: