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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 2: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 3: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| Topic 4: OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - OmniScript design and execution - FlexCards for UI composition |
| Topic 5: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
A. Product Model use hierarchical modeling which is natively supports EPC
B. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
E. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
Question 2
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router technical product and decompose it from the business internet offer.
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
Question 3
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
A. Leverage the EPC functionality to track the product related configuration.
B. Create a salesforce Report on the Product object to track the product time to market
C. Create salesforce report on EPC project object to track the product time to market.
D. Create a Product Time to market app from template in CRM analytics to track the product time to market
Question 4
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
Question 5
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: D |






