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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functions and Roles | 10% | - IT Operations Management - Technical Management - Application Management - Key Roles - Service Desk |
| Topic 2: Key Principles and Models | 15% | - Process Model - Deming Cycle - Governance Model - Service Portfolio |
| Topic 3: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Transition - Service Design - Service Operation - Service Strategy |
| Topic 4: Selected ITIL Processes | 25% | - Release and Deployment Management - Incident Management - Service Asset and Configuration Management - Change Management - Service Level Management - Problem Management |
| Topic 5: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Topic 6: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 7: Generic Concepts and Definitions | 10% | - Service Level Agreements - Key Terminology - Service Assets and Configuration |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?
A) Der Service-Besitzer
B) Der Kunde
C) Der Prozessverantwortliche
D) Der IT-Direktor
2. Welche der folgenden Aussagen beschreibt BEST eine Definitive Media Library (DML)?
A) Eine sichere elektronische Bibliothek, die alle Kopien von Software und Lizenzen enthält
B) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Software und Backups gespeichert und geschützt werden
C) Ein sicherer Ort, an dem definitive Hardware-Ersatzteile aufbewahrt werden
D) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Medienkonfigurationselemente (CIs) gespeichert und geschützt werden
3. Welche der folgenden Themen befasst sich MOST mit der Gestaltung neuer oder geänderter Dienste?
A) Servicestrategie
B) Service Design
C) Serviceübergang
D) Änderungsmanagement
4. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?
A) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung
B) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
C) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement
D) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
5. Welche der folgenden Ziele verfolgt Service Design?
-Design Services zur Erfüllung der Geschäftsziele.
-Identifizieren und verwalten Sie das Risiko.
-Entwerfen Sie effektive und effiziente Prozesse
-Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.
A) Alle oben genannten
B) nur 1, 2 und 4.
C) Nur 1
D) nur 2 und 3.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
