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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) LIFO
B) Quick
C) Advanced Routing
D) Round Robin (All)
E) FIFO
F) Round Robin (Logged In)
G) Standard

2. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-one relation with contacts.
B) It is widely used in Business-to-Business scenarios.
C) It is required to create an incident.
D) It can be associated with incidents directly.
E) It has a one-to-many relation with contacts.

3. Which six actions can have a null value?

A) Set Queue
B) Set Mailbox
C) Set SLAs
D) Set Disposition
E) Set Fields
F) Set Status
G) Set Category
H) Set Agent
I) Set Assigned
J) Set Product

4. In which two scenarios would you use multiple interfaces?

A) When new business processes need to be supported other than the standard contact center
B) When you need multiple channels enabled such as email, chat,and web self-service
C) When your portal needs the support of different channels for login
D) When multiple languages need to be supported
E) When your business operates in different lines of business

5. Which five practices deliver maximum reporting performance?

A) Using index custom fields as filters
B) Filtering on expressions and not on simple columns
C) Using fixed filters whenever possible
D) Providing default values for runtime filters
E) Filtering on standard fields that are indexed
F) Configuring many-to-many joins
G) Filtering on simple columns and not on expressions
H) Using the like operator instead of the complex expression operator
I) Providing values for runtime filters
J) Using outer joins rather than inner joins when possible
K) Using the complex expression operator instead of the like operator

Solutions: