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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| OmniStudio Fundamentals | - Use cases for OmniStudio in Salesforce Industries - OmniStudio architecture and components |
| OmniScripts | - Conditional logic and dynamic user flows - Building guided user interactions with OmniScripts |
| Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
| Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
| FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client.
The client has specific business requirements that the script must meet. What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?
A) Ask the client to review the Omniscript with their internal team.
B) Assume that the Omniscript meets the client's business requirements without conducting a review.
C) Implement the Omniscript without comparing it with the client's business requirements.
D) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
2. Coral Cloud Retail Stores Inc. is planning a new digital engagement project. Its IT policy requires using platform-native features that receive automatic updates with Salesforce seasonal releases to minimize manual maintenance. Which OmniStudio runtime environment should an OmniStudio Consultant recommend to meet this requirement?
A) The OmniStudio Managed Package with an automated installation script.
B) A custom-built runtime environment using unlocked packages.
C) The Standard OmniStudio runtime, because its updates are part of Salesforce releases.
D) The OmniStudio Managed Package, because it provides the latest features.
3. An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
A) DataRaptor Post Action
B) HTTP Action
C) Integration Procedure Action
D) DataRaptor Transform Action
4. When should a consultant recommend using a Calculation Matrix versus a Decision Matrix?
A) Calculation Matrix cannot be referenced by a Calculation Procedure
B) They are interchangeable and functionally identical
C) Calculation Matrix returns numeric values for use in calculations; Decision Matrix returns business decisions or eligibility outcomes
D) Decision Matrix is only for Salesforce standard objects
5. A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?
A) Event
B) Redirect
C) Navigate
D) URL
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |






