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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.
You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.
What is the most likely cause of the sign out?

A) The members did not set up EMM within the 72-hour window.
B) When activating EMM, you did not enable "Keep users signed in."
C) EMM requires users to sign in every 72 hours to ensure compliance.
D) The users need to update their device operating systems.

2. As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?

A) Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
B) Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
C) Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
D) Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.

3. You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A) Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
B) Add the SMEs as internal app collaborators so they can directly manage the app's settings.
C) Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
D) Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.

4. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
B) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
C) Only Org Owners can manage multi-workspace channels.
D) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.

5. You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A) Number of multi-workspace channels across the organization
B) Number of weekly active members (i.e., active in the last 7 days)
C) Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
D) Percentage of message engagement in org-wide announcements channels in the last six months

Solutions: