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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)

A) Org analytics dashboard
B) Message activity analytics
C) Workspace analytics dashboard
D) Analytics members dashboard

2. You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?

A) Notify the one channel member, then rename the channel and add #archived as a prefix.
B) Notify the one channel member, then archive the channel.
C) Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
D) Notify the one channel member, then delete the channel.

3. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A) Create one workspace, where each product line sold has its own channel.
B) Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
C) Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
D) Create workspaces for each department and sub-department in the company.

4. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
B) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) The number of messages posted in the #help-hr triage channel over the past 30 days

5. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
B) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
C) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
D) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

Solutions: