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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

2. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the file NAV360_ProvisioningService.exe.config
B) in the cm Port SYS Params tab of the CFG tab
C) in the ACCCM CFG tab under CM
D) in the ACCCMLocation tab under CM

3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that a CMS Role is assigned to the agent.
B) Verily that the Synchronizer Server is running.
C) Verify that the ACCCM script isinstalledon the CMS side.
D) Verify that the ACCCM CMS user database permissions on the CMS database.
E) Verify that the correct ODBC versionisinstalledon the ACCCM server.

4. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Web Service Username
B) Database Name
C) Version Number
D) Call RecorderWeb Service URL
E) Database Login ID

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\windows\temp\accminstaller.log
B) C:\temp\accminstaller.log
C) C:\install.log
D) C:\accminstaller.log

Solutions: