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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a Member Group
B) Create Phones and Extensions
C) Set up recording Environtment
D) Create a phone Data Source

2. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Recorder Archiver Service
B) Content Server
C) Archive Web Service
D) Archive Database

3. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You have the pop-up blocker turned on.
B) You so not have network connectivity to the Application Server.
C) You are using the wrong URL.
D) You are using Internet explorer 11.

4. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Site servers
C) Security settings
D) Enterprise Settings

5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Pause monitoring command
B) Start Annotation command
C) Cancel monitoring command
D) Start monitoring command

Solutions: