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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Usability Evaluation Methods | - User observation and feedback methods - Cognitive walkthrough - Usability testing approaches (moderated/unmoderated) - Heuristic evaluation |
| Fundamentals of Usability | - Usability concepts and definitions - Human factors in software usage - User experience (UX) principles |
| Usability in Software Development Lifecycle | - Usability considerations in design and implementation - Integration of usability in requirements |
| Analysis and Reporting | - Defect reporting and UX reporting - Usability metrics (effectiveness, efficiency, satisfaction) - Interpreting usability findings |
| Planning and Designing Usability Tests | - Test participants and user profiles - Test objectives and scope definition - Test scenarios and task design |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?
- A. Make the report more detailed and longer
- B. Include positive findings in the report, not only usability problems
- C. Add the low-priority findings you didn't include in the first report
- D. Include contact details of the test participants so that the development team can contact them in case they have questions
Correct Answer: B 🗳️
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Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
- A. ii, iv & v are true, i & iii are false
- B. iii, iv & v are true, i & ii are false
- C. i, ii & v are true, iii & iv are false
- D. ii & iv are true, i, iii & v are false
Correct Answer: A 🗳️
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What's the difference between an informal usability review and an expert usability review?
- A. An informal review only requires one reviewer
- B. An expert usability review is a formal review, not an informal review
- C. No formal usability qualifications are required for an informal usability review
- D. Contrary to an expert review, an informal usability review is based on opinion
Correct Answer: C 🗳️
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You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI
- A. i & ii are true, iii is false
- B. i, ii and iii are true
- C. i is true, ii & iii are false
- D. ii & iii are true, i is false
Correct Answer: B 🗳️
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