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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Run the Case Summary Table Report.
B) Run the Service Activity Volume Report.
C) Create a custom report.
D) Use Advanced Find and create a Personal Chart.

2. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Create a new system dashboard.
B) Create and share a new personal dashboard.
C) Edit the existing sales activity dashboard.
D) Customize a copy of the sales activity dashboard.

3. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Create a new Product record for the campaign product with the reduced price.
B) Update the list price of the campaign product.
C) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
D) Update the price in the Price List Item record of the campaign product.

4. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

A) Convert the lead to a contact and then deactivate the contact record.
B) Convert the lead to an opportunity with a rating of Cold.
C) Change the status of the lead to No Longer Interested.
D) Change the rating of the lead to Cold.

5. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleted leads remain in the marketing list.
D) Marketing list members can be added after the list is activated.

Solutions: